Last Updated: February 2026
These Terms & Conditions (the "Terms") are a legally binding agreement between you ("you" or "User") and Incubate Pty Ltd trading as Collectaeon ("Collectaeon," "we," "us," or "our"). By accessing or using the Collectaeon mobile or web application (the "App") and related services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
You must be at least 18 years old to create an account and use the Services. By using the Services, you represent and warrant that you meet this age requirement.
We reserve the right to modify these Terms at any time. For any material changes that impact your rights or obligations, we will provide you with reasonable notice (typically 30 days) via email or a prominent notification within the Platform before the new terms take effect. Your continued use of the Services after such changes become effective constitutes acceptance of the updated Terms. If you do not agree, you may cancel your account before the new Terms apply.
Collectaeon provides a digital cataloging and management platform for individuals and businesses with valuable or luxury assets (e.g., cars, watches, jewelry, collectibles). The App allows you to:
The Platform utilizes Artificial Intelligence (AI) and automated data models to provide estimated asset valuations.
We may refer or link you to external third parties with your express consent (e.g., insurers, car wrapping services, storage providers). We are not responsible for their services, and any transactions you engage in with such third parties are solely between you and the third party. We may receive a commission or referral fee for making such introductions.
Because the App relies heavily on user-generated content, we cannot and do not guarantee the accuracy, authenticity, or representation of any assets, images, or information uploaded.
We aim to maintain a Platform uptime of 99.5%. However, scheduled maintenance or unforeseen outages may occur. Our support team is available to assist you via email from 9:00 AM to 5:00 PM (AEST/AEDT), every day.
To use the Services, you must create an account by providing accurate, complete information (e.g., name, email, payment details). You agree to keep your account information updated.
You are solely responsible for all content you upload or share via the App, including photos, descriptions, or messages. You agree not to:
We do not pre-screen user-generated content and are not liable for any offensive, inaccurate, or infringing content posted by Users. We reserve the right (but have no obligation) to remove or disable any user content that violates these Terms or applicable laws.
We offer various subscription tiers with different features, storage limits, and pricing. The specific details of these tiers, including current pricing and entitlements, are displayed to you on the subscription selection screen during sign-up or upgrade. By selecting a tier, you agree to the pricing and terms presented at that time.
Your subscription will auto-renew at the end of each billing cycle unless you cancel your subscription at least 30 days prior to renewal. By default, monthly subscriptions renew monthly; yearly subscriptions renew yearly.
All payments are handled by our third-party payment gateway (Stripe). We do not store or process your full credit card details.
We reserve the right to change our subscription fees at any time, subject to providing you 30 days' notice prior to new fees taking effect. If you do not agree to the revised fees, you may cancel your subscription.
From time to time, we may feature products or services from external partners (e.g., insurance, storage, concierge, car wrapping). Any purchase or arrangement is strictly between you and the third-party provider. We act only as a referrer and disclaim all liability for third-party offerings.
We may receive benefits (e.g., commissions, referral fees) from third parties when you access or purchase their products/services via links in the App. You acknowledge that this arrangement does not constitute an endorsement or guarantee.
All intellectual property in the App (software, trademarks, logos, text, graphics, etc.) is owned by or licensed to Collectaeon. You have no right to use our IP except as necessary for normal use of the Services.
You retain all rights in the content (including photos, descriptions, or data) you upload. By using the Services, you grant us a non-exclusive, royalty-free license to store, display, and process your content as needed to operate the App and provide the Services.
We collect personal information such as your name, address, email, payment details, and any user-generated content you upload. We do not collect special categories of data (e.g., government ID, sensitive biometric data) unless required by law or provided voluntarily by you.
While we take reasonable precautions to protect user data, we cannot guarantee absolute security. We disclaim liability for unauthorized access or hacking by third parties unless caused by our gross negligence or willful misconduct.
You may terminate your subscription at any time by cancelling within the App or contacting our support. No refunds will be issued except as required by law.
We may suspend or terminate your account for:
These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts located in Victoria, Australia, for any legal proceedings relating to these Terms.
If you have any questions or concerns about these Terms or the Services, please contact us at:
Email: support@collectaeon.com
Address: 1/959 Glen Huntly Road, Caulfield South, Melbourne, Victoria, Australia
By creating an account, subscribing, or otherwise using the Services, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree, you must immediately discontinue use of the Services.