Incubate Pty Ltd trading as Collectaeon ("we," "our," or "us") understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, in connection with your use of our cloud-based luxury asset management platform (the "Platform" or "Services"). We help individuals and businesses manage valuable assets—such as vehicles, watches, jewelry, collectibles—and access various asset-related functionalities (e.g., valuations, storage referrals, insurance referrals, user interaction).
This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as the New Zealand Privacy Act 2020 and the Information Privacy Principles. Where noted, additional obligations under other jurisdictions (e.g., EU GDPR) may also apply.
1. The Information We Collect
"Personal information" means information or an opinion about an individual who is identified or reasonably identifiable, whether the information or opinion is true or not, and whether recorded in a material form or not. The types of personal information we may collect about you include:
- Identity Data: First name, middle name, last name, title, date of birth, gender, job title, images or profile picture of you, company or business name, ABN (where applicable).
- Contact Data: Billing address, delivery address, email address, telephone numbers.
- Financial Data: Bank account or payment card details (if needed for subscription or in-app purchases).
- Transaction Data: Details about payments to/from you, and other details of products or services you have purchased from us or via the Platform.
- Technical and Usage Data: IP address, login data, browser session and geo-location data, device and network information, statistics on page views and sessions, search queries, browsing behavior.
- Profile Data: Username and password, asset listings, support requests, user-generated content, preferences, feedback, and survey responses.
- Interaction Data: Information you provide when participating in interactive features of our Services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and communication preferences.
- Sensitive Information: We do not actively collect sensitive information. If needed, we will first obtain your consent unless otherwise permitted by law.
2. How We Collect Personal Information
We collect personal information in several ways:
- Directly: When you provide information to us (e.g., creating an account, filling forms, uploading asset details).
- Indirectly: Through your interaction with our Platform (e.g., usage logs, cookies).
- From Third Parties: From integrated service providers or referrals.
3. Why We Collect, Hold, Use, and Disclose Personal Information
We collect and use personal information for:
- Account Creation & Management
- Service Delivery
- Payment Processing
- Marketing & Advertising (with consent)
- User Interaction
- Analytics & Improvement
- Legal Compliance & Protection
4. Disclosure of Personal Information to Third Parties
We may disclose your personal information to:
- Service Providers (e.g., AWS, Stripe)
- External Partners (with your consent)
- Employees and Related Entities
- Business Transaction Partners
- Legal or Regulatory Bodies
5. Overseas Disclosure
We store personal information in secure offshore servers and may share data with third parties outside of Australia/New Zealand. We ensure compliance with relevant privacy laws and principles when transferring data internationally.
6. Your Rights & Controlling Your Personal Information
- You can choose not to provide personal information
- You can unsubscribe from marketing communications
- You can request access to or correction of your personal information
- You can make complaints about our handling of your information
7. Storage & Security
We prioritize the security of your data and assume strict obligations to protect it. We utilize industry-standard technical safeguards, including:
- Encryption in Transit: All data moving between your device and our servers is protected using secure protocols (e.g., TLS/SSL).
- Encryption at Rest: We employ industry-standard encryption for stored data. For specific data categories, users may also enable User-Defined Encryption settings to manage how their data is secured at rest.
- Access Control: We enforce strict role-based access controls (RBAC) and Multi-Factor Authentication (MFA) for all internal systems.
- Monitoring & Maintenance: We conduct regular vulnerability patching and security monitoring to protect against unauthorized access.
While we use these robust security measures, we cannot guarantee absolute security of information transmitted over the Internet.
8. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your personal information is no longer required, we will take reasonable steps to permanently destroy or de-identify it in a secure manner.
9. AI & Automated Decision-Making
Our Platform utilizes Artificial Intelligence (AI) and automated data models to enhance your experience, streamline data entry, and provide market insights.
AI-Assisted Data Entry
We use AI to help you manage your assets more efficiently:
- Image Recognition: When you upload photos, our AI identifies asset types and characteristics to suggest entries.
- Document Scraping: Our systems can extract data from uploaded "artifacts," such as insurance policies, service logs, and valuation certificates.
- Human-in-the-Loop: In all instances of AI data extraction, the information is presented as a draft. No data is officially saved to your account until you have reviewed, edited (if necessary), and manually confirmed the accuracy of the information.
Automated Valuations
The Platform may provide preliminary asset valuations based on automated market data models.
- Transparency: These models are designed to provide estimates based on aggregate market trends and may not reflect the specific nuances or unique condition of every item.
- Human Review & Contestation: If you believe an automated valuation is inaccurate or if you require a formal, certified appraisal for insurance or legal purposes, you have the right to request a manual human review.
To request a human review of a valuation, please contact our support team. Please note that manual reviews or certified appraisals may be subject to a quoted fee.
10. Cookies & Tracking Technologies
We use cookies for website operation, analytics, and advertising. You can manage cookie preferences through your browser settings.
11. Google API Services
Our use of Google APIs complies with Google's User Data Policy. We limit data use to providing or improving our Services and do not use such data for advertising without authorization.
12. Additional Notes on Specific Integrations
External service providers may have their own privacy policies. We recommend reviewing their practices before sharing personal information.
13. Amendments
We may update this Privacy Policy at our discretion. Continued use of our Services indicates acceptance of any updates. We encourage you to check this page regularly.
14. Contact Us
For questions, concerns, or complaints about our privacy practices, please contact us. Our support team is available from 9:00 AM to 5:00 PM, every day.
Email: support@collectaeon.com
Address: 1/959 Glen Huntly Road, Caulfield South, Melbourne, Victoria, Australia
